Check Your Dockets - Coles Supermarket

[donnashuggy]

Interesting  thing, not sure if this has happened to others........but

A friend of mine called me to see if I was home as she wanted to use my scales (being an eBay seller) I know mine are accurate as I weigh things all day.

I am going to upload the docket to show shortly but to cut a long story short she purchased 4 mandarins and the weight on the docket showed over a kilo. When I weighed them they weighed 427 grams.

The only reason she wanted to check is because last week at another Coles supermarket she purchased a bag of mushrooms, checked the docket when she left and it said she purchase 1.3 kilos. She went back to the counter and asked them to weigh and check and the girl at the tobacco counter refunded her in full without checking which leads me to believe they know about this glitch.

I phoned ACA as it is probably worth investigating. There were other things that she was overcharged with last week I just can't remember what they were right now. I also called the supermarket and told them and they said to just come back and bring your docket, no apology or anything, smells fishy to me as though this happens frequently.

[crystal**flake]

I'm going to keep my eyes open from now on.

[donnashuggy]

[donnashuggy]

gosh you probably can't see it but they are clementine mandarins

[donnashuggy]

Can anyone figure out how this can happen? I weighed the bananas and capsicums which were on the same docket and correct????

[katydidthat]

Well, if a cashier added a little body weight to the scales that might have caused it.  

[donnashuggy]

I guess that is a possibility Katy, I buy from Aussie Farmers but I'm tempted to pop into Coles later lol

[happyroo_bunji]

there is a government organisation that comes around to the supermarket where I work, and he checks all the scales to see if they are calibrated properly and then will weigh some of the packaged produce to see if its labelled correctly.

I can't remember what the name of the organisation is though!  Maybe australian standards?

[*crikey*mate*]

there is a government organisation that comes around to the supermarket where I work, and he checks all the scales to see if they are calibrated properly and then will weigh some of the packaged produce to see if its labelled correctly.

I can't remember what the name of the organisation is though!  Maybe australian standards?

http://www.measurement.gov.au/Pages/about.aspx

[flashie*]

I spoke to a family member who works in management at a Coles Supermarket.

They said they could not say why the scales weighed wrong........they are checked weekly by a team member.....and ever 6 months they are re-certified by a private company.

Could the problem have been that maybe your friend used a self serve check out incorrectly.

They also said your friend would have been refunded in full for the mushrooms...........and then the mushrooms would have been re weighed.......and then she would have paid for them again.