23-09-2013 10:42 AM - edited 23-09-2013 10:47 AM
I still have some problems re missing functions on my account since Migration. I ended up trying to get onto eBay Tech support and went there via eBay Customer service. They have just told me that it is Live World that handles the discussion boards when I contacted them about functions that I don't have and that I needed to contact them regarding my technical issues. They even gave me an email address, which was that of the Live World moderators that we used to use when appealing.
I informed the lady that it was Lithium who now handled this side of things, and she assured me that she had the most up to date information in front of her.
I explained that Lithium took over on July 1 (ish) and that Live World was now gone. She asked ME how I knew this.
I said it was written down the bottom of every page (apart from all the other ways we all know about the change over) and she then asked me to spell it for her! And then, asked ME for the email addy and phone number to contact Lithium herself!
Seriously?
Oh, and she's going to verify for me that Lithium have in fact replaced Live World, and will confirm it for me in the next 24 hours via eBay messages....
Have I just been punked?
I feel like I have just been punked.
Yep. I reckon this is what being punked would feel like.......
EDIT - oh, and apparently I was speaking to a supervisor.
on 23-09-2013 11:04 AM
Its great to see the ebay team are highly trained and skilled in their jobs! lol
on 23-09-2013 11:05 AM
It is funny however sometimes the left hand doesn't know what the right hand is doing
on 23-09-2013 11:13 AM
i find eveytime i make a live caht contact i end up teaching them a trick or two, lol, and leave empty handed
on 23-09-2013 11:29 AM
No one is able to help any more. My ID keeps reverting back to my daughters ID, she uses the same computer for selling and buying but doesn't chat here. She makes sure she signs out, I make sure I sign in yet it still reverts back every now and again 😞
Before the changes this never happened....but ebay tell me it's my problem.
on 23-09-2013 12:10 PM
I have the same problem Twinkle. Today I signed in as the scarlett pimpernell 😕