"if the sub exchange loses power then we lose dial tone.", Yes, but it should not lose network power immediately because of battery back-up.
"If the sub exhange retains power but there is an electrical outage past that point then we have dial tone but no power."
???, meaning the phone network is working as it should?
"The telstra reps acknowledged that the batteries had failed in the last situation" In what way did they "fail" ? instant back-up power is in the form of banks of expensive (imported) sealed 12volt gel-cel batteries with a guaranteed life (if float charged) of 6/8 years. These batteries are (should) be regularly checked and load tested, and then, in my experience, are replaced after 3 years. I used to buy them in bulk and sell them mainly to the country/bush areas for solar, caravans, boats, 4WDs, electric fences, back up power via inverters etc.
The batteries failing I do not understand!
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The electricity and telephone service in our area over the last 18 months has been at the very best patchy and that has helped highlight the problem.
This is because of two main factors
environmental with oodles of floods and storms
and
replacement/movement of electrical lines inc high voltage ones and telephone not only because of the NBN but because of the Pacific highway duplication which is just about to start and where all the services were located
"if the sub exchange loses power then we lose dial tone.", Yes, but it should not lose network power immediately because of battery back-up.
I normally used to give it 30 minutes or so before I report an electrical outage after quickly checking the switchboard...however since I found out about the sub exchange I ring straight away to report in case the outage is on the wrong side of the sub exchange..because you never know whether you will have dial tone or not..
I takes about 3 or so minutes I guess from experience. If I ring integral straight away and try to get straight onto a customer service operator by choosing the line down emergency option rather than the electrical supply fault line then I get to report before the voice on the end just .. gets softer then dies.. into a zap?? as it did last time the electricity went off with an unexpected "scheduled outage" (as it has many times intermittantly over the last 18 months)
which means I have to pretty well go and climb the gumtree at the top of the driveway and swing way out to the left to get mobile reception that
.... sou--ds --ke --is
"If the sub exhange retains power but there is an electrical outage past that point then we have dial tone but no power."
???, meaning the phone network is working as it should?
yes
The batteries failing I do not understand!
I agree John.. that was the general consensus at the meeting... but the proof was/is in the pudding
atheism is a non prophet organization
