How do i resolve problem for pre-order item?

[lesley4813]

Item (DVD) ordered July with a 6 week delivery time....seller deregisters days after delivery date due. Paypal say more than 45 days too bad! Have emailed seller....surprise...no reply. Any ideas on what to do? Obviously defrauded.

[cq_tech]

I'm not sure there's much you can do at all in this case, but the seller didn't deregister themselves as that takes 6 months to finalise, and then only if all sales and transactions have been completed and all outstanding fees paid. The only way a seller can leave in under 6 months is if they're booted off the site by eBay themselves, which is clearly what has happened.

[lesley4813]

Thanks for that. I can see anywhere on this site a contact point to ask Ebay questions. Any ideas on how to contact them?

[cq_tech]

Lesley, contact customer support via the link below.

Simply click on 'Call Us' and follow the directions.

http://ocsnext.ebay.com.au/ocs/cusr?query=2795