almost impossible has bee my experience today. when I asked for help I was seamlessly redirected to a third party help line, Just Answer (there are many others just waiting to rob you) which charges; before I knew it I was charged $66, which I only noticed by looking at my online bank statement. No direct info from Just Answer about the charge, no invoice. when I kicked up a fuss, firstly dealing with a robot, they all have a name and a picture, I was told the monthly m/ship charge was in the 'terms and conditions'; similar tactics that dating and other related sites use, click on anything and your up for hidden fees and charges. I rang the Australian help line all I got was a recorded message rdirecting me to website links, great! I got my money back, but it shouldn't be that hard. Scary that one cannot rely on help from eBay. If I wasn't a frequent buyer I'd cancel my membership.
