How can I change my phone number in Registration Information?

therks
Community Member

My Account settings contain my old landline phone number from my previous address.  I have updated my street address OK, but I can't get the the system to let me change the phone number.  I get the "Enter a verification code to continue" screen, then the :Sign In" screen again, then the "Help us protect your account" screen that asks for my mobile phone number.  It doesn't matter what phone number I put in here (my old landline number, my mobile number or no number), I just get put back to the Verification code screen again, and then back to the main screen.  Please help!  Thanks

Accepted Solutions (0)

Answers (1)

Answers (1)

elvis-y
Community Member

Change mobile phone number

My Account settings contain my old landline phone number from my previous address.  I have updated my street address OK, but I can't get the the system to let me change the phone number.  I get the "Enter a verification code to continue" screen, then the :Sign In" screen again, then the "Help us protect your account" screen that asks for my mobile phone number.  It doesn't matter what phone number I put in here (my old landline number, my mobile number or no number), I just get put back to the Verification code screen again, and then back to the main screen.  Please help!  Thanks