How do I lodge a formal complaint against Ebay Customer Service?
Ebay renewed my Ebay Plus subscription (Early Feb 2021) without notifying me (I get it it, it's probably in their T&Cs to automatically renew Ebay Plus membership) but have the decency and professional courtesy to advise a customer of this action.
I contacted Ebay (23/02) to cancel my subscription and request a refund, I had an online chat session with Customer Service who advised me to cancel the subscription online from my end and that it would then take a few days to process the refund. I contacted Ebay a few days later inquiring about the status of my Refund, I was again told it would be a few more days before the Refund was processed.
On 28/02 I received an email from Ebay Customer support confirming the cancellation my Ebay Plus subscription (by me) and further advising 'that as promised, I would receive a refund of my subscription within 3-4 business days'.
When I did not receive my Refund, I contacted Ebay again and had discussions with several customer service representatives who lied about their roles (one guy passed himself off as a manager), he said there was no one above him to escalate the matter. He then advised that I was not entitled to a refund because I cancelled >14 days outside of my renewal.
When I asked him to confirm the existence of the correspondence to me confirming I would be refunded my fees, he deflected by constantly changing topics. All I got were BS excuses advising I was not eligible to a refund contrary to written email undertakings provided on 28/02.
The most alarming part of this whole process is that I cancelled my subscription (as confirmed in an email from Ebay) however someone at Ebay has supposedly reinstated my subscription so that it will auto-renew again upon expiry.
How deceitful and fraudulent are these people?
