I got charged on month in advance for anchor store.

Hi

I got charged a month in advance for an anchor store.  I applied my store 7:30am on the 1st December and they keep telling me it processed on the 30th of November.  I have two emails which proves that it processed on the 1st of December, but they just say I paying in advance now.  Is their fee system generatored from America or something?

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