17-05-2023 09:13 AM - edited 17-05-2023 09:15 AM
Hi, i've been an eBay member quite a long time now. My Husband is trying to create his own account, he fills in all the information and clicks "create Account" and the page just hangs with a round progress bar. He let the page sit for about Half an hour and still hangs. Is there something special we are missing in creating a new account for him?
Thanks
Pam
edit: We have used Firefox, Chrome and Edge all with the same results. Thanks
Hi, thanks guy's.
We ended up phoning and speaking to eBay customer support about our issue. He has his account up and running thanks.
Could you tell us what eBay CS said the problem was please, knowing that may help us to help other members in the future.
Do you have a VPN ?
Have you tried an incognito window?
Does your hubby have a different mobile number as well as a different email address?
Have you tried the usual "fix" of clearing cache and cookies then rebooting your computer ?