eBAY billing me every month

[worldgrow]

This is desperate. 

I have to go to a Community board to ask how I can actually get hold of EBAY to ask them why they are billing me an amount every month. I tried their HELP - and the Contact Us leads you down a path and you cannot get to send an email

If ever I saw a way to screw your brand up, this is a great way.

Can anybody help me - I just want to get hold of someone at EBAY and ask they why they are billing me. I could close my account but that's probably next step if I cannot solve this

[sandypebbles]

eBay are unlikely to read your post, only *sometimes* do eBay staff respond to anything posted on the member to member forum

Closing your account will not solve anything, if eBay are billing you, they will recover those 'fees' by any means available regardless

What are they billing you for?

Did you sign up to eBay Plus and not cancel correctly before the paid period kicked in?

Did you sign up to SmartyCash back?

Sending an email would be pointless, it is an automated bot service

There are numerous options under 'eBay Help' if your issue is indeed not there, pick the closest one

You may need to keep trying until you can reach a supervisor 

But without any 'basic detail' of what these bills are for, other members can only guess it is something like eBay Plus which was not cancelled and, as agreed to when signing up, fees charged for

[worldgrow]

Very good of you. The amount is small but not the point. The first step I took was to find out why. I cannot see anywhere in my account that I have signed up for an EBAY TRIAL (which I would remember - I am in SaaS myself). So I spent 10 minutes reviewing as many menus as I could see - to no avail. It has been a whSandy, thank you - I doubt I sighned up to Ebay Plus, and I have no idea what SmartyCash is - which menu, would you know, I should be looking for. I have looked under obvious one, called Subscriptions but nothing

[worldgrow]

Thank you - I found a menu, then a sub menu under FEES and that DID open up a chat. I then asked the CHATBOT to escalate me to a human being and finally I have someone. Wow, that's a really bad experience. Thank you for your help

[sandypebbles]

You are most welcome. I am glad you were able to reach a human, hopefully one who will know what is going on. SmartyCash back have/had 'offers' where you get a $15voucher for signing up, and like eBay Plus, charge fees for doing so after the 'free' period is over