Why does a recent purchase not appear in my Purchase History?

[fordesteph]

I purchased two phones on eBay but for some unknown reason this purchase does not appear in my "Purchase History". Unfortunately both phones developed serious faults within 3 months of purchase, so I contacted the vendor and returned them. However, it has been more than a month since i returned the phones and the vendor has not replied to my message (sent through my eBay account). As the purchase does not appear in my Purchase History I am unable to "Ask eBay to step in", so how can i contact eBay to help me resolve this matter?

[debrei_kpr1xj]

I'm really worried that your problem happened over 2 years ago and nobody responded. I have a similar problem and have now just realised how ebay purposely make it difficult for you to liaise with them. I do hope you managed to resolve your problem.