Why is Ebay so poor in resolving issues between buyers and sellers. It appears that there only interest lies in themselves ?

[stephenhenryangus]

I have  never had any luck in resolving issues with Ebay. The personnel I am directed to never appear to understand my issues.  They never appear to brief each person  of issues and I continually have to repeat myself.  I feel that Ebay don't really understand how to manage issues and dont have that personal touch- very disappointing and so easily fixed. If you have any issues you are on your own with minimal support from a company that makes a lot of income from the small seller