Just started using ebay again and the second item bought was from a compomised account.
Paypal refused to refund because they said it was not unauthorised -
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Your PayPal claim (Case ID PP-D-38974449) has been denied
Dear Peter Dinneen,
We reviewed the claim(s) you filed on 25 August 2019. Unfortunately, we had to deny your claim(s). This decision was made because this transaction was not unauthorised.
We're sorry for any problems you may have experienced with the transaction(s).
To learn more about how your purchases are protected, how we investigate claims and PayPal Buyer Protection, simply click Legal at the bottom of any PayPal page.
Case details
- Case ID: PP-D-38974449
- Transaction amount: $35.99 AUD
- Dispute amount: $35.99 AUD
- Your transaction ID: 9Y604484NW0852809
- Transaction date: 21 August 2019
Sincerely,
PayPal
Please advise the next step to get reimbursed.
Thank you
