ebay doesn't accept my mobile phone number

[rosra9704]

ebay doesn't accept my mobile phone number

[rosra9704]

thanks Lynda

error message:
This mobile number is not eligibile to sign in to your eBay account.

[countessalmirena]

@rosra9704

1. Has the mobile phone number been associated with any other eBay account? If so, has that account had any eBay issues? That may explain the problem.
   
   
2. Have you tried entering it as 614 xxxx xxxx, rather than as 04xx xxx xxx? (I'm using spaces purely for clarity.)

If nothing above explains the situation, then you should contact eBay chat.

eBay's phone help has been disabled for months. There was a notice on the relevant Help page for quite some time, stating that the call centre was down due to COVID-19 health precautions. Check the relatively uninformative (from a buyer's perspective) page Additional support during COVID-19 for buyers and sellers on eBay to read that:

❝eBay Customer Service

From time to time, our wait times may be longer than usual. If you're a buyer, we encourage you to search our Help pages for information first. If you're a seller, visit Seller Help, which has a wide range of tools and resources to help manage your selling activity. If you can't find what you need, scroll to the bottom of most Help pages to see ways of contacting us.❞

The eBay Seller Centre page called COVID-19 Updates for eBay Sellers additionally explains that

❝We’ve moved our customer service to our online chat function..❞

To get to eBay chat, go to the bottom of the Help page (https://www.ebay.com.au/help/home😞

 Chat with us

              We're available from 8am to 8pm AET

              Monday to Friday, and 9am to 7pm AET

              Saturday and Sunday

Chat is not available now, as it's past 7 pm on a Sunday evening, so you'll need to wait until the morning.

Spoiler

The only way to get in touch with eBay phone support at present, as far as I am aware, is if there is a security issue with your eBay account. On this page (Tips for keeping your account secure), you will see options for either phoning eBay CS or being phoned by eBay CS.

It is unlikely to be helpful if attempts are made to contact CS via this means for other unrelated issues, but it may be worth keeping in mind for urgent situations.

                 Need more help?

            Call us                        Have us call you 

                     xx min wait time                                xx min wait time

[rosra9704]

there's no other account , no other phone number

and yes tried entering the number both ways 😞

thanks for your help

[kopenhagen5]

Make sure you don't use spaces.

[lyndal1838]

What message do you get when you try to enter it?

[rosra9704]

thanks Lynda

This mobile number is not eligibile to sign in to your eBay account.

[lyndal1838]

Has the mobile number actually been registered to your ebaay account before trying to use it to sign in?