Have you, opened a paypal or ebay guarantee claim?
Have a read here Jacko. This is the NSW office of fair trading website. You are entitled to warranty if the product does
not do what it was advertised to do. ie it needs to be of merchantable quality.
http://www.findlaw.com.au/articles/4305/consumer-protection-laws-and-you-why-goods-have-to.aspx
NSW office of fair trading
http://www.fairtrading.nsw.gov.au/ftw/Consumers/Ways_to_shop/Online_shopping.page#Buying_from_an_onl...
Refunds and returns
The Australian Consumer Law applies in exactly the same way when buying online from Australian businesses, as when making a purchase by visiting a physical store.
For information about who is responsible for returning goods, see the information about Rejecting and returning goods on the Guarantees on goods page of the Fair Trading website.
Make sure you read the seller’s refund and return policies.
You might be offered a more generous policy than what is required under Australian Consumer Law.
http://www.fairtrading.nsw.gov.au/ftw/Consumers/Consumer_guarantees_warranties_and_refunds.page?
A national law guarantees your rights when you buy goods and services – including your rights to repairs, replacements
and refunds.
You have rights under these consumer guarantees even if you do not have a warranty or extended warranty.
Information on a range of topics can be found on the following pages:
Consumer guarantees
Warranties
Repairs, refunds and replacements
Compensation for damage and loss
Cancelling a service
Proof of transaction
Is your warranty documentation legal?
We are seeking your help to identify manufacturers and suppliers who are providing consumers with illegal warranty information or who are failing to honour consumer’s rights on warranties.
Go to our Warranty documentation feedback page for more information and to help us in this campaign.
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