Ebay calculating incorrect postage costs

[craftsandmore5]

Hi, I use calculated ebay postage labels for items that need to be sent as parcels.  Most of the time ebay calculates the cheapest postage option (Sendle or Australia Post) for the buyer. Over the last couple of months I have had a couple situations where a buyers address is a Parcel Locker but ebay calculates the Sendle rate, which it should have been Australia Post. I contact ebay via chat and they fix it by giving me the difference back in credit - which is very time consuming but a good outcome.

Today it happened again and I was slightly confused what the chat agent was telling me, see below:

1. I have checked the details and could see that the buyer choose postage label and did no specified any service hence gets charged for average postage cost - why can't ebay fix this problem, if an address is PO Box or Parcel Collect Australia Post is automatically chosen, why not Parcel Locker

2. Here, I can see in buyers address parcel locker is mentioned because of which sendle option is not available for shipment.  We recommend you to kindly remove parcel locker option and ask buyer for correct address without it, then you can ship it with sendle parcel - I asked the agent where do i find the "remove parcel locker option" the response I got was "I am sorry?" - Does anyone know if there is an option to remove parcel locker??

3. No worries, I means if you edit buyers address and remove the words "parcel locker " then you can ship it with sendle with low postage - ???? - editing an address, can we do this again - I thought that option was removed years ago.

4. I wrote "This is an error ebay needs to fix",  agent's response was - There is no error as buyer gets charged with option they have choosen only and as a seller you can get a label with that amount" - but ebay are charging buyers incorrect postage as they are not taking into account that Parcel Locker addresses cannot be used by Sendle.

I have no problem using Sendle and I do like there rates for my buyers especially as most of my items are on low price side.

Any suggestions how this can be escalated to get fixed.

[daydreams_12]

"Standard Shipping" tells me nthing. I would never purchase from someone who cannot nominate the method of shipping. i.e. A.P. or Courier Broker

[sandypebbles]

You might not have a problem using Sendle (and why would you really) Until the buyer has a problem and their item never arrives. Not worth saving a buck considering the amount of buyers you are likely to lose for using them

[davewil1964]

I can't offer solutions re escalation.

All I can say is use Sendle at your own reputation. Are you passing the lower prices for Sendle onto your customers? Or do you consider it as a windfall?

I assume you realise Sendle is a courier broker that uses the cheapest courier to deliver to your customers. Most of which are less than reliable. Not to mention the hoops your customers will have to jump through if the underpaid delivery driver deems the item as not deliverable.

I use MyPost Business, flat postage at current AP prices.

Given eBay postage for AP labels is more than even a Band 1 discount from AP, I wouldn't consider using eBay labels.

No issues.

[padi*0409]

Like the others who have responded, I actively avoid sellers that use Sendle - I've had nothing but trouble with them both in the city where I used to live and in the country where I am now.

If you want to save money, then do as Dave suggested and sign up for My Post with AP.