How do I receive my article which arrived in Sydney on Monday 4th May@4.44pm and it is now the 16th

[pamelrussell-gree0]

I am being given the run around.I have contacted the seller who tell me this order REMOVED arrived in Australia on 4th May @4.44pm.On the 5th May it is noted that there is a customs clearance delay.Have not heard anything from Customs contacted them they refer me back to you.I am desperate for this article as it was a birthday gift for my granddaughter's birthday which was back in May.Not only have I mnissed her birthdayIt is a saddle and she cannot ride her pony till this article turns up.

Someone must be able to tell me how I find out where it is and how I get it.

Please please help. I have been trying for weeks and no one wants to help me.

[lyndal1838]

The item has been sent via the GSP which is often very slow, especially now, due to the coronavirus.

I have never seen items sent this way being held up in Customs.

As it is FedEx who deals with the GSP I suggest you ring them for help.

Edit.....why did you pay such  large amount for shipping to get it from the USA, especially as it was time sensitive?