what should i do now,please

[classic4crafts]

last friday, my buyer told me that she never got my item, thank you very much for you told me to go to post office and checked it, jsut now i went to post office and found out that the person has got that item with her signature, because the post offfice computer has recordered  the buyer's signature in, then now what shouldi do please? i am worrying she will give me negative feedback,please, let me know, thanks.

[*sparklz* · Accepted solution]

Have you got the tracking number?

Enter it into the AP tracking site http://auspost.com.au/track/

and send her a copy of this to her messages.

As you can prove postage you have paypal seller protection if she open a dispute for item not received, enter that tracking number into the dispute.

If she leaves a neg respond to it saying item was received and signed for as seen at AP.

Then call ebay and ask if they will remove the neg as you have proof it was signed for. They may or may not remove it depending who you talk too.