why have I received a bill from customs when I paid postage

Why after receiving my item a month ago have i received a bill for customs in shipping the item?  It was faulty goods at that, i have the case open in the resolution center but this bill has arrived.  Surely we should be informed of international charges when buying?  I paid £15.00 postage and packaging so why am i being charged for this.  Please help

Accepted Solutions (0)

Answers (0)