Buyer received item, but put in not received case, please help!

[hoady2015]

Buyer received item and left positive feedback stating they had received item.

Tracking details show item has been delivered.

They opened a not received case and eBay/Paypal refunded their money.

Buyer now won't repay me the money and says he can't pay the invoice I sent him on PayPal and wants my bank account details.

This person I believe to be fraudulent. eBay won't help me.

What do I do?

[lyndal1838]

Did you reply to the dispute with the tracking details showing that the item was delivered as well as pointing out the positive feedback left by the buyer?

If you did so then no way should the money have been refunded.

Get onto Live Chat and appeal....make sure you have all the details handy when you do so.

[hoady2015]

Hi Lyndal,
Thankyou for your advice. I have done all that. eBay says it is now up to the buyer and I too work it out. The buyer now just wants to clear out my bank account too!

[hoady2015]

Buyers most recent email to me:

Sending account number and bsb does not give me access to your account idiot!
If you had supplied tracking none of this would have happened!
The fact you have all of these different names makes me question your validity!
I do believe I won the case

[sandypebbles]

Does the report a buyer still work ?

https://www.ebay.com.au/help/selling/resolving-buyer-issues/report-issue-buyer?id=4084&st=3&pos=1&qu...


Were they emails directly to you or via eBay messages?

[davewil1964]

He's right about the bank account. He can only deposit with the info he needs to deposit.

[hoady2015]

I have reported him Thank you.
His emails were through eBay mostly. The ones he sent directly to me I didn't reply too.
Thank you all for your help. eBay is just not interested in the situation.

[davewil1964]

Maybe give him your bank details so he can repay you.

It's not hard, nor is it unsafe. I had one last week. Guess what? I was refunded and my bank account wasn't hacked.

You are overthinking it. Somebody with your account name, bank and BSB can't use those details except to deposit.