Buyer requested refund, refunded via paypal but case is still open

[thatshuge7]

A buyer has requested a refund, I've processed the refund via paypal which says the claim has been processed and is complete. Ebay still says the case is open, when trying to refund I can an error which links me to paypal. Do I just need to wait?

[kopenhagen5]

The refund may be pending.

Then when the refund is cleared the buyer can close the case but if they don't the case will automatically close after a period of time.

The case in the resolution centre should show it is waiting on buyers action. (that they received the refund)