Contacting ebay australia

Wrong items were delivered. I contacted seller.  Promised a full refund.  Seller 3 times requested information which was provided. Just getting the run around from them. I opened a resolution request, seller sent the same original message from earlier. Tried to contact ebay.au using their website, but every time I get the message : call back  email   NOT AVAILABLE FOR THIS ITEM. Tried contacting PayPal through ebay - nothing. 

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