Counterfiet iphone 5s

[howie-mob]

I was sold a counterfiet iphone 5s on ebay from <Removed> I would like to know how I can get a refund on the counterfiet product as I purchased it through PayPal. Please advise me as to how I get a refund. Please find belwo, report from Apple Shop.

Thank you for visiting the Apple Store. Below is a copy of your service record.
Apple Store Charlestown
25-Jul-16
(61) 2 4032 5800
Genius Bar Work Authorisation

Repair No: R202603514
Customer Information
Product Information
TRACEY-LEE HOWIE        Warranty Status: Out of Warranty(OW)
AUS        Model: IPHONE 5
Date of Purchase:
Serial No: C39L137QFH1H
Problem Description/Diagnosis


Issue: Customer presented device that was sold as "new" online,
However the device has been refurbished as the original purchase date is August third 2013.
The device has several faults including the bottom microphone not working. The serial number that the device has been sold under does not match the size and colour of the unit presented.
Therefore the device is almost completely counterfeit.
Steps to Reproduce: observed the issue
Cosmetic Condition: The device has suffered some damage and has cracks on the front glass
Proposed Resolution:
Have advised customer to open dispute in regards to the age of the device.
Resolution: Service Denied
Reason: Unauthorized Modification

Employee 516822708

Repair Estimate
Item Number    Description    Price    Amount Due    Customer KBB
Total (Tax not included)    $ 0.00    $ 0.00
The above estimate does not include applicable taxes. Taxes will be calculated at the time of payment.


By signing below, I agree that the Repair Terms and Conditions on the reverse side of this page will apply to the service of the product identified above; Apple is not responsible for any loss, corruption or breach of the data on my product during service; as loss of data may occur as a result of the service, it is my responsibility to make a backup copy of my data before bringing my product to Apple for service; goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods.


Repair Terms and Conditions can be found at http://www.apple.com/legal/sales-support/terms/repair/retailservice.html.

Kind regards

Tracey Howie

howie-mob