Haven't received item and sooo confused

I filed a dispute with eBay and was told if I didn't hear anything back by 7th October, I can escalate my claim however I have just been on chat through eBay as I couldn't find anywhere on how to do this and was told to ring eBay tomorrow or to contact PayPal online. I then tried to lodge my claim through PayPal but the transaction ID: 182251698058) doesn't appear in my history....? I am at a loss now as to what (if anything I should do)? Please advise

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