I did not calculate postage cost and when invoice printed for buyer, a postage cost was included.

Buyer saw add as having $7.20 postage cost of which I did not put on my add.

Paypal invoice had added $7.20 for postage cost & I didn't even know at this stage what post code it was going to, so

it was not me who listed this information.

The parcel cost of over 600gms - $13.40 & buyer wants their money back as $7.20 was what the add said for postage!

Can you investigate what has caused this problem please?

 

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