I do not believe PAYAL is fair with their resolution process. I believe they tend to favour the buyer. My item was sent exactly as described. The buyer said there was a fault. I replied and asked where to no avail. I asked for photos to no avail. I advised as no evidence I cannot offer a refund. They raised a claim to PAYPAL. I provided my right of reply to PAYPAL - exactly as desribed and pictures. PAYPAL not only advised they refunding the amount to the buyer, but that they are refunding more than what the buyer purchased the item for. Not only is this not fair but shows me PAYPAL has not looked at my case carefully. It is disheartening when buyers either change their minds or can manipulate a system we are hung without any fair trial. I have emailed PAYPAL about their amount to no avail. I have got on to PAYPAL facebook and messaged them to say the above and that is shameful. Someone has replied on the facebook page for a claim ID but one is just pessimistic about this process. I cant appeal until the case is closed meaning once I have the item back the case is closed then I can appeal not only the unfairness of returns but the over refunding. Vent over.
