Paypal advice please

[sienna0768]

I recently sold an item, bidder paid immediately via Paypal. They received message "Unclaimed Funds", they cancelled this transaction and attempted again, receiving same message. 

I am unsure as to why the winner would have received this message, as I have used Paypal for both purchases and receiving funds previously, and I had brought items over the weekend using Paypal with no problem. 

The winner attempted another transaction, she has since advises that her CC shows THREE Paypal debits.

From her point of view she has 3 debits that need to be credited, I obviously look like a bad seller and my Paypal shows no pending transactions at all.

I have received an automated response from Paypal with their FAQ and may have found the issue with the email address in the listing missing the "au" at the end (Inadvertently deleted) but cant find anything else wrong.

Has anyone got any advice of where I can go next?

[*sparklz* · Accepted solution]

To the right of the sold item click on relist then click on edit and scroll down till you see the paypal details in the payment area and make sure there is no typo in the email address for your PP account. Once you have checked it hit the back button so it is not relisted.

If that is the problem then that is why it is showing as unclaimed to the buyer.

You need to call paypal and they will be able to make the payment go through as long as the buyer has not cancelled it.

As for her end showing 3 payments have gone through that is not right as it was not claimed for it to go through if as she said it showed as unclaimed her end.