Return ID: 5192045324

[green-house129]

Now we ask you to intervene

[green-house129]

I have a buyer's request for refund (open request: 5192045324), which cannot be correctly carried out due to my wrong operation. I hope you can intervene, In response to this request, I correctly want to reply to the buyer's tracking information, but do not accept the return due to the wrong operation in my busy time, so I can't carry out other operations. The real situation is as follows: The buyer requested a refund on the grounds that the goods did not work at 25 Aug, but the goods were delivered at 1 Sep. at 26 Aug, I informed the buyer that the goods were delayed due to covid-19 lock. The buyer replied to the wrong items and did not receive the goods. Please check our email. Our second email asked the buyer to receive the goods. Please close the refund request. There was no reply,

[sandypebbles · Accepted solution]

Only other members here, we cannot intervene

[green-house129 · Accepted solution]

Return ID: 5192045324,I have a buyer's request for refund (open request: 5192045324), which cannot be correctly carried out due to my wrong operation. I hope you can intervene, In response to this request, I correctly want to reply to the buyer's tracking information, but do not accept the return due to the wrong operation in my busy time, so I can't carry out other operations. The real situation is as follows: The buyer requested a refund on the grounds that the goods did not work at 25 Aug, but the goods were delivered at 1 Sep. at 26 Aug, I informed the buyer that the goods were delayed due to covid-19 lock. The buyer replied to the wrong items and did not receive the goods. Please check our email. Our second email asked the buyer to receive the goods. Please close the refund request. There was no reply,

[green-house129 · Accepted solution]

Send a return label 1Return started- current progress 2Item sent- unfinished step 3Item delivered- unfinished step 4Refund sent- unfinished step Take the next step Buy a return postage label from a carrier, then upload it to share it with the buyer. Make sure the label includes tracking, so you're protected in case the package gets lost. You can also confirm you've already sent a package label, or if you can't provide a label. Upload your own label Upload your own label * 未选择文件 Select the postal carrier: —Select— No option is selected Add the tracking number: Confirm you already sent a label I'll help the buyer return in another way ContinueIf you prefer, you can refund the buyer now. Refund summary 2 X LED PHL5108/CR/TC (18W/30W) 3-step Dimming/tri colour Oyster Ceiling Light 2 X LED PHL5108/CR/TC (18W/30W) 3-step Dimming/tri colour Oyster Ceiling LightQuantity1AU $129.00 SubtotalAU $129.00 Estimated refundAU $129.00 Funds on holdAU $129.00 Held from payouts until the request is complete. Your photos 未选择文件 Save You can add up to 10 photos to share with your buyer. After you save a photo, it can't be removed. Learn more Here's what happened 27 AugYou approved the request 26 AugYou sent a message MessageHi we just checked the tracking history, your item will come wed 1sep, it's may be COVER-19 make delay, see the photo, tracking number is CPWAGP10000187079 THANKS Show more Additional site navigation

[green-house129 · Accepted solution]

I have a buyer's request for refund (open request: 5192045324), which cannot be correctly carried out due to my wrong operation. I hope you can intervene, In response to this request, I correctly want to reply to the buyer's tracking information, but do not accept the return due to the wrong operation in my busy time, so I can't carry out other operations. The real situation is as follows: The buyer requested a refund on the grounds that the goods did not work at 25 Aug, but the goods were delivered at 1 Sep. at 26 Aug, I informed the buyer that the goods were delayed due to covid-19 lock. The buyer replied to the wrong items and did not receive the goods. Please check our email. Our second email asked the buyer to receive the goods. Please close the refund request. There was no reply,

[green-house129 · Accepted solution]

Here's what happened 27 AugYou approved the request 26 AugYou sent a message MessageHi we just checked the tracking history, your item will come wed 1sep, it's may be COVER-19 make delay, see the photo, tracking number is CPWAGP10000187079 THANKS 26 AugThe buyer sent you a message MessageI sent the return message to you by mistake. It wasn't this order. I have not received the lights yet. 26 AugYou sent a message MessageHI Sorry , I don't quite understand your email, "it was for a different item". You ordered 30W of PHL5108 / CR/ TC. We shipped it correctly, please check it, thanks 26 AugYou sent a message Messagehi Hello, I just received your refund request because the lights don't work. They are brand-new products just taken from the wholesaler on Monday. They shouldn't all work. Whether you have been installed by a qualified electrician or operated is wrong, please tell and prove the reason why they don't work so that we can contact the supplier, thanks 25 AugThe buyer (adjoh2165) created a return (5192045324) Order number07-07502-97391 Reason for returnDoesn't work or defective CommentsWe just took it out of the box today and it is not working. AddressGeorge Wu Unit 92, 129B Park Rd, Rydalmere, New South Wales, 2116

[green-house129 · Accepted solution]

Request to intervene in the buyer's return request, return ID (5192045324),