on 12-10-2021 09:53 PM
One of my orders from the US that hasn't arrived yet (more than a month past the estimated delivery date) I sent a request to the seller asking to investigate if it is still in the US or if it's actually left the country. Australia Post as yet have no info for the package. Anyway the seller decided to refund instead (partially) to my payment methods, split up to PayPal and the other to the gift card I used. The problem is I've used quite a few gift cards this year and once the balance is zero on the card I delete the details off the checkout screen and delete the confirmation email for that gift card so I no longer have those details, such as the 13-digit redemption code. The invoice doesn't tell you what gift card you use, it just says 'gift card'. Is there any way to retrieve that redemption code so I can use the refund for something else? Can eBay provide me with those details from the original transaction?
If paypal was one of the payment options I think you will find the refund will go to your paypal account.
Unless your gift card was a reloadable Visa or Mastercard the refund cannot go back to it.
Contact eBay.
Select help at the top of the page and scroll to the bottom.