A buyer has left negative feedback

because I did not reply to a message she sent asking me to cancel her bids due to change of mind, the message was sent on Friday afternoon, which I am told was ebay maintenance time, the auction ended only a few hours later,  I have searched but can`t find a message from this buyer,  Could someone please confirm that this may have been the problem, or has there been previous issues of messages not being received, as the buyer assumes I simply ignored her. 

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