Assistance w refund

[brajanss]

I requested a refund on a camera in november/2025 (4months ago now). I did not use the formal ebay return action. I spoke to the seller and was provided a postage label by them. I sent the item back, and realising I hadn't heard from the seller/been provided the refund after some time, I contacted the seller. They didn't have the item, it appears to have been delivered to the wrong address. They have since stopped returning messages.

Can I get any support from this? Who is responsible? I have proof of messages via the ebay message function.

Thanks in advance

[domino-710]

Had you used the ' formal eBay return action ' you would not have this problem this far down the track.