Below standard/

[barrowsvault]

hey guys hope you are all well.

Long story short,

Ive recently started selling in ebay (Dec 2024). Made two mistakes…I had two orders which the Addresses provided in the orders I was unable to send too. So I messaged the both buyers their address was an issue, informed them, both did not respond. So I contacted ebay they said cancel the orders. Unfortunately i did not know it mattered the reason and just chose out of stock (i know).

Reason I cancelled:

The address listed for both was a parcel locker which I hadn't heard of ( a 24/7 parcel pick up only for parcels, not letters). Went onto the postal website and it said a letter could not be not be received there ( as my items were letters, they only accepted parcels). Spoke to Ebay they said if they don't respond, to cancel the order. These are domestic sales not international.

fast forward to now I am below standard seller (says next evaluation i would be rated as above standard), i tried appealing but Ebay denied, after a phone call they agreed to review it.

Is it the case of I wait for the next review and I'm back to normal…. Or is my account stuffed for 12 months. Went from 5 sales a day to 0 this week. Barely any impressions or views… or do I fight this? I have proof in the conversation with the buyers. I have a 100% rating, I have learnt from my mistakes just a bit annoyed at myself!

[kh-jean]

Hi everyone,

This discussion has gotten a bit heated. Please remember that, while it is fine to disagree with others, discussion should always remain friendly and respectful as required by the Community Guidelines .

Thank you for your cooperation.