Billboard image in new look shop layout won't load, help please?

Hi, this is my first post. I have just opened a shop and I am trying to upload the 1200 x 270 pic for the billboard image, but the box just keeps going red around the outside and nothing happens. I have resized it to be out of proportion - however to the size ebay specifies but it still won't load, any ideas why?  It is probably something really silly, but it has me stumped! TIA 🙂

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