Buyer has changed address after I paid for postage

[stashtardus]

Hi I sold some items Sat, buyer paid so I paid on click and send 3kg ready to take to PO Monday just missed PO on Sat. Now they have bought some more things today and have a different address. Then I got another ebay message on one of the original items with the new address.

I have emailed to see if they wanted to combine as it was free, but then realised 2 different addresses. Waiting to hear from them, but if they provided wrong address for first purchase, can I redo click and send or do I ask for new postage and send all of the items.

Mam

[*sparklz* · Accepted solution]

Call click and send and they can reimburse the payment when you advise of the issue and then you can do a new click and send label by manual entry.

But do tell the buyer to change their postage details on checkout as sellers must post to the address seen on paypal payments for seller protection.