How did you contact them get a call back? Any update on this problem? Below is my experience which I wrote out and was intending to post on this forum.
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Today I received an email from the Ebay Australia Shipping Team. It was a brief letter telling me they have made errors in charging me over the past several months and as a result, without any specific details, they will be dipping into my account to snatch $146 in 3 days time. Not only that but they will be snatching more early next year to pay for fees they apparently haven’t charged me for.
I call bull**bleep** on this. Firstly, eBay never let anything slip by. They even charge fees on postage which is absolutely nothing to do with them! Surely that isn’t even legal. Secondly, if there has been an audit and discrepancies found then surely I am entitled to know precisely how and where those discrepancies are. I should not be told to go find them myself! Thirdly, I should have a right to examine those discrepancies and either accept or dispute them. Taking it as a foregone conclusion and dipping into my funds is totally unethical. No other business model in the world would get away with this rubbish.
I don’t trust eBay to manage anything. There are far too many stupid decisions in the company to garner trust from anyone. It is not a partnership, it is a dictactorship. You only have to look at the ridiculous RULE eBay have implemented regarding tracking on sales. I sold 1800 items with related to some 1500 mailings and when I missed recording the tracking on just one item, I suddenly went from a 100% valid tracking performance to 83%. They even told me which one item I was negligent on. Which school teaches that type of math? If I did not go in and add the tracking number, I would have been subject to having all my future sales income placed on hold at eBay’s convenience. When such nonsense is constant with eBay, how can I trust them? Now I must spend hours and hours trying to backtrack through my records to see if I can find any occasions where eBay forgot to charge me for postage. This is a nigh on impossible task given I have no idea what eBay believes they are entitle to.
I would have replied to the email asking for more information but of course it carries the usual disclaimer saying that mailbox is not checked so don’t bother replying. My option? Go to the help section and try to communicate with the world’s worst chat system. Seriously, I know there are frustrating chat bots in many companies but this one has to be experienced to believe it. Guaranteed to raise stress levels to explosion point.
There is no means to contact anyone at eBay. It is just a circular trip through the help sections without ever getting any answers. If no humans work for eBay, how did billing errors occur? Who did the audit? I truly believe this is some great money grab by eBay to increase their profits at the most crucial time of the year for most sellers. Who has the time or power to argue the point? It is utterly disgraceful.
