Do I need to accept return and refund here?

[jewelfish2000]

I received a message from a recent buyer that the item is too small and she wants to return it for a refund. She won the item on 28 Sep, paid on 3 Oct, I posted it next day.

The listing includes the measurements of the dress and the return policy says 7 days. More than 7 days have passed presuming she received it 5 Oct (sent Express Post). Listing -

is http://www.ebay.com.au/itm/280977860287?ssPageName=STRK:MESOX:IT&_trksid=p3984.m1562.l2649

I may accept it and refund but want to know if it is my choice/goodwill or am I obliged to? There's nothing wrong with the dress, it is as stated, fir for purpose, meets description.

Would it be possible to offer her a choice from other items as exchange rather than refunding (as many shops do when you return an item)? Appreciate any advice you can offer.

[*sparklz* · Accepted solution]

As the measurements are in the listing then it is up to the buyer to be sure it will fit.

If they paid by paypal and they open a dispute for item not as described then reply to that dispute sting the item has the measurements in the listing and it is up to the buyer to know the item will fit before they purchase.

If paypal find in their favor call them and tell them the item is as described as the measurements are listed and the buyer has changed their mind.

The buyer would be instructed to return at their expense.

Tell the buyer they can relist the item them self as you have done the right thing in the listing and a change of mind is no reason to refund.

Up to you and how strongly you feel about it.

If you are afraid of getting a red dot then refund them on return of the item in the condition it was sent.

But if they leave a neg stating it did not fit you might get it removed as the measurements are in the listing.

[jewelfish2000]

Thanks for your reply. I'm inclined not to refund her as it is pandering to a time waster.  I'll leave it a day and see how I feel after that. Thanks again.