Ebay refund money to customer

[yanrovinskay-0]

I am really upset and ebay decision to refund money to one of  my customers.  

Customer purchase expensive item and after some washing and cleaning this item (merino wool, washing in the washing machine) decided to return it.  Even after that I agreed that I will refund her as soon as I receive this item. She didn't want to return this item, she just wanted MONEY. 

They wrote to me that they reviewed the case.  No one even looked in this case.

Now ebay decided that they will deduct this money from me.  But I didn't receive this item back, didn't receive even tracking number I can check. 

Ebay don't care about sellers, what is the point to make money for them? I will mover everything to Amazon, no point to stay with ebay.  Very dissapointed.

[kopenhagen5]

You should have provided the buyer with a return postage label through eBay and they would have needed to return the item, upload tracking and not until eBay sees the item returned delivered, will they issue the buyer with a refund.

[padi*0409]

You said in your follow-up feedback " It was merino wool, I know that you can’t wash in the washing machine."

That's rubbish, Icebreaker themselves state that the garment CAN be machine washed.

[arctoph_49]

I can't see any follow-up feedback...

[padi*0409]

The OP must have got eBay to remove the neg arctoph............

[sandypebbles]

Yet you choose to give this buyer a positive green tick and reward them for their behaviour 

Not only putting your account at rick since you chose to violate the policy on 'false positives'

You also encourage the buyer to keep doing this to other sellers

They know eBay will remove your words and leave the green tick and go on the merry way to do the same thing to another seller

No nobody else looking at the feedback has a clue who the buyer is, only you and they see their 'eBay name/ID  anyone else just sees  it as Buyer: h***w 

And no, eBay has not allowed buyers to be given a neg since 2008

So leave no feedback, not a big positive green tick