Ebay refunded the buyer even though it wasn't my fault

[mehran65]

can I get compensation for this?

the buyer clearly stated in the case it wasn't my fault and he couldn't send back the products as it was stolen out of the package on his country. 

Why would eBay just ignore this, I provided tracking etc. and they still refunded him

[mehran65]

also ebay support has helped me out 0%, they don't understand that it isn't lost in transit but that the products in the package has been stolen

[katistrophik · Accepted solution]

You can file an appeal against eBays decision and you will be given the opportunity to provide more reasons than they allow you in the resolution centre.

https://www.ebay.com.au/help/selling/managing-returns-refunds/appeal-ebays-decision-return-missing-i...