Ebay taking EXTREMELY long to reimburse sellers.

[narf7013]

Ebay charged me for a item that was not sold three weeks ago. I am still waiting for reimbursement of the charged three weeks after. Have sent Ebay an email several days ago asking why it is taking so long for this charge to be reimbursed and have had nothing back. Is this the right way to treat a valued customer? Or any customer for that matter? I think it is not good customer service and am seriously thinking of never using this service again. Also letting others know not to use such a dodgey service. 

[padi*0409 · Accepted solution]

Did you open an "unpaid item dispute" ?  If you didn't then eBay has no way of knowing that the item didn't sell so that's why they are expecting the fees from you.

Go to the link below for the process. 

https://www.ebay.com.au/help/selling/getting-paid/resolving-unpaid-items-buyers?id=4137

[narf7013 · Accepted solution]

ebay have agreed to reimburse the overcharge three weeks ago and i am still waiting for them to do the right thing by it's customers.

[sandypebbles]

When the buyer told you they were not going to pay, what happened next?

Did you either report it as an unpaid item

Cancel the sale through eBay

or (if this was in place at the item your item 'sold') 

https://sellercentre.ebay.com.au/2021-autumn-seller-update/unpaid-items

[narf7013]

I cancelled item after a mutual agreement with the buyer through ebay. Not sure about third option but item was marked as unsold. The issue is the amount of time it is taking ebay to reimburse the charge that they have agreed to reimburse. Three weeks later i am still waiting. i think this is not the way any business should treat it's customers.

[katistrophik]

Before you sell any more on eBay read here:

https://www.ebay.com.au/help/selling/selling/start-selling-ebay?id=4081&st=12&pos=1&query=Start%20se...

eBay have done nothing wrong, you have not followed procedure correctly

[narf7013]

So you are saying ebay can take as long as they want to reimburse any seller. Ebay can not breach comsumer law as they are doing. All ebay rules were followed and ebay has admitted fault and stated that they will reimburse the over charge IN WRITING via email. Now they are very very very slow at make good with the payment. Three weeks and over is a ridiculous amount of time to wait for the payment. I don't know how ebay is NOT at fault for this very slow reimbursement of over charges.

[sandypebbles]

eBay email is manned by bots, it is doubtful the bots 'understood' the question

It is really very rare for there to be a reply to most emails to ebay, and if there is a reply, even rarer it had anything to to with the question asked

When you say the item was not sold, do you mean there was a glitch that said it WAS sold, or did it 'sell' but the buyer not pay?

Have you tried using Live Chat?

[narf7013]

Thank you for your answer. A buyer was unable to pay for the item. It was left on my account as an unsold item.

[narf7013]

Thank you for your answer. A buyer was unable to pay for the item. Live chat is not avaiable because there is no selection area for Ebay overcharges or anything i can find that is close It was left on my account as an unsold item.