Finalise Cancel Transaction Case

I have had an amicable cancel transaction case.  I sold an item, buyer paid cash on pick up, wanted to return item.  Not a problem.  To get my eBay fees back have opened cancel transaction case.  Buyer has not responded online to this.  Today is 7 days and I cannot see anywhere to close this case.  The status is still "awaiting buyers action - see case details".     Any suggestions?  

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