on 16-04-2013 02:46 PM
I recently sold a book which weighed over 500g and was sent to outback Queensland. Buyer was happy with purchase and left positive feedback but said postage was too dear.
I do not charge handling fees and choose the lowest postage possible in this case a 3kl ebay satchel which also has the security of tracking, took a 5c hit to round out postage Plus did not charge for the cost of the satchel.
I replied to his feedback to say that postage price was the cheapest option. My question is do I message this newbie and explain myself further thereby educating him to familiarise himself with postage and how some feedback comments can adversely affect sellers? Or am I being anal retentive?
Don`t bother, you probably won`t get through to him any way, no matter what you do, no matter how much you don`t charge for postage, you are never going to please everyone, there are people out there who have no clue as to the costs, add this buyer to your blocked bidder list, and move on.
What listings are you reading deja_vu? I do not ask for nor expect feedback, just as a common courtesy to know that the item arrived safely. Nor do I ask for direct deposit, just that it is appreciated. Many buyers DO pay by this method for many reasons