I recently sold a book which weighed over 500g and was sent to outback Queensland. Buyer was happy with purchase and left positive feedback but said postage was too dear.
I do not charge handling fees and choose the lowest postage possible in this case a 3kl ebay satchel which also has the security of tracking, took a 5c hit to round out postage Plus did not charge for the cost of the satchel.
I replied to his feedback to say that postage price was the cheapest option. My question is do I message this newbie and explain myself further thereby educating him to familiarise himself with postage and how some feedback comments can adversely affect sellers? Or am I being anal retentive?
