Help buyer sent different item

[reereestore]

Please can someone help I sent a very expensive Pokemon card at first the buyer said they received it no problems and sent pics with my envelope in the background along with card in condition I posted it in perfect ! I was like Ur welcome good doing business........then 2day later they sent a message saying they looked back on card and noticed damage ?? Then they sent a series of pics of damaged cards I said you already sent pics of card received and it's as I sent perfect condition he reakns no the light was hitting the damage .wen I said that's not my card and I want a video of front and back ...because I know he's keeping the card so obviously he isn't going to damage it and I know that he wldnt be able to show me that as proof he keep excusing and excusing then after deleting more messages because I kept pointing out look that's not my card he just decided to to an item not described.fast forward he sends a 20c energy card leaves me a bad review. I of course opened a case immediately the eBay agent looked thru everything and confirmed they cld clearly see this is a scammer and I would receive full refund and case closed . But hours later after also confirming on chat I get an automated message in messages saying case closed buyer refunded ???? Wat is going on I'm in tears it's a 700 pound card guys . I rang up just now they said they r going by the automated message please help 

[twyngwyn]

So, the buyer is in UK?

[*casey*]

"confirmed they cld clearly see this is a scammer"

 "Wat is going on I'm in tears it's a 700 pound card guys"

So do you mean eBay went back on their word  after saying they'd close the case   ?

Instead they closed the case and refunded the scammer  ? 

Is the buyer in Australia ?

If you're in the UK, it may be best to post on the UK forum  where they can  advise you  how to report to the police / online fraud  IF this is what happened

[sandypebbles]

They are registered here in OZ https://www.ebay.com.au/sch/i.html?_fss=1&_saslop=1&_sasl=reereestore&LH_SpecificSeller=1&LH_Complet...

[twyngwyn]

Thanks Sandy (it’s Fri) when I checked their f/b it took me to my own 🙄

[*casey*]

Thanks. The OP's feedback and listings came up a blank for me. The only way I could sign in today was in incognito mode !

[sandypebbles]

I kept getting the auth2 nonsense and other assorted silliness (again)

[twyngwyn]

£700? Where are you?

[lezned-toycollector]

It's not unusual to be found not at fault after speaking with an agent, with the buyer also being refunded.

In such instances, eBay funds the refund and nothing is withdrawn from the seller's account.

What you've posted here seems to be consistent with the above. 

Here's a screenshot of the refund message...