How can I keep my "communication" rating high?

[robynleetea]

I am a bit concerned that I'm not providing enough communication to people who are buying from me. Actually, I only communicate directly with them if they have a question that needs answering as I thought that they would be automatically notified when their shipments are sent off, etc., by eBay.

If that's not the case, would anyone be able to outline a good plan for making sure you communicate sufficiently.

For example, should you email them an invoice once they have checked out?

Should you send off a note letting them know when the  shipment has been sent?

Any other suggestions. Thanks in advance.

[gem*addiction · Accepted solution]

I always email a buyer to thank them for thier purchase, and yes I always send an invoice unless they pay immediately.

And I email them again to let them know that I have posted, but thats just me, some sellers do none of that.

Ebay are actually bringing in an automatic 5 stars for communication if you have everything a buyer needs in a listing and do NOT have to communicate with them at all.

IMO nothing beats personal service, but I am sure there will be many who disagree.