How to do mutual cancellation before refunding?

Buyer paid then 2 hours later messaged to cancel order. Only been a member since Dec 12 so don't want to hassle them over this. Other feedback comments look great, so they haven't made a habit of this as far as I can see. Problem is, how do I send mutual cancellation when paypal has no option to do that as it is paid for. Do not want to refund before buyer agrees to mutual. Any clue's?

Accepted Solutions (1)

Accepted Solutions (1)

You can only refund the payment from Paypal's site. The link you need is somewhere in ebay however I can't find it. I'm sure someone will help you to find it during the day.

Answers (0)