I calculated postage as around $13 but when I went to post it via the Post office it came up as $88?

The buyer wont believe me despite me offering a full refund. Why did it come up so cheap on the Ebay calculator? Did I do something wrong? I checked it again & can't see what. It's my first time selling/posting & I haven't time to go back & forth & be insulted by the buyer.

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