I have had a bidder who has refused to pay because their children bid without their knowledge

The winning bidder just refused to pay and stated that it must have been one of their children who bid.  They then wanted me to cancel the sale by stating that they had returned the item for a refund. When I refused (and said I would record a nonpayment) they have threatened to give me negative feedback.  As it has not been 4 days since the sale I can not register a non-payment.  What should I do?

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