I have lost an item which has been sold. Refunded buyer through PP with note apologising.

[swanrivercolony-6]

I have lost or cant find an item which has been sold.  I have refunded the buyer through Paypal with a note of apology.  Do I have to cancel from the drop down menu against the sale or does the Paypal refund suffice?  I dont want to get a defect as this is the first

time it has happened to me. Your advice would be greatly appreciated. Thank you.

[kopenhagen5 · Accepted solution]

Refunding in PayPal does not cancel the transaction. It only refunds that payment.

Select a cancellation from the drop down menu to the right of item in your sold list.

You will need to select that you are cancelling and get a defect. (afterall, it is your fault)

If you select the buyer wants the cancellation (no defect), they can see that at their end and may give you bad feedback.