I posted item lost my receipt with tracking number buyer hasn't received item don't know what to do

I posted my item one week ago and the buyer contacted me saying they haven't received the item and they want the tracking number. 

I have lost the receipt from Australia Post with the tracking number. I don't want to refund the item yet as  I definitely posted it with my address on the back. I haven't received it back yet either. Unsure where to go from here.

 

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