I sold an item & clearly requested contact within 48 hours to arrange collection & payment (in listing) 48 hours have passed & no contact

[123-trish5]

Hi All...wondering if anyone can help. 😉 I sold a vehicle on Saturday...I requested contact within 48 hrs, (on the listing)..the winning bidder was online as auction was finishing..I have had no phone call or message to arrange collection time and I also noticed in his feedback that a few weeks ago he bought a car, didnt contact, pay, or collect. I sent him a msg yesterday requesting contact by 5pm today. Am I within my rights to offer 'second chance' to next high bidder? Any advice would be great

[*bad*angel* · Accepted solution]

Normally you'd send a reminder about day 5.  If you wish you can try pulling contact details via Advanced Search >> Find Contact Information so you can phone them but you dont have to do this.  If no response you can open a dispute after 4 days, though 7 is more reasonable. Use the Resolve a Problem link in the drop down menu alongside the item in your selling section.

If the buyer hasn't replied to the dispute it will sit there saying "waiting on response" and after the 4th full day that should change to "you can close this case now". 

At that time click on "payment not received" to close the dispute. The buyer will be left a strike and you will get your final value fees refunded.

You are then free to either relist or put out a second chance offer.