I want to cancel a case in the resolution centre as my buyer has now paid.

I opened a case in the resolution centre as my buyer hadn't paid and had not responded to emails.  They buyer has now paid so I want to close the case without receiving the fee credit or strike against the buyer.  There is no option to do this?

Accepted Solutions (0)

Answers (1)

Answers (1)

Did they pay by paypal?  I'd imagine that should automatically close the case without you needing to do anything.  If they paid another way you can probably mark as paid and it'll do the same thing.